FAQ
- How do I place an order?
- You can place an order directly through our website. Simply browse through our collection, select the design you like, customize the details, upload the PDF file (to for correct spelling or other details, and proceed to checkout.
- What customization options are available?
- We offer various customization options such as changing the text, font style, colors, and sometimes even the layout depending on the design up to 2 revisions only. You can also upload your own artwork or images thru our google drive (https://drive.google.com/drive/folders/11jS5v2D-Vl91Ph-IZ7Z1TPrl_bLhf2SQ?usp=sharing) or email it to nzpinvitations@gmail.com.
- Can I request a sample before placing a bulk order?
- Yes, we offer sample set that you can purchase to see and feel the quality of our invitations before placing a larger order.
- What is the turnaround time for orders?
- Turnaround time varies depending on the complexity of the order and current demand. Typically, it takes 1-2 weeks for design and production, plus shipping time.
- Do you offer rush orders?
- Yes, we do offer rush orders for an additional fee. Please contact our customer service team on Facebook (fb.com/nzpinvitations) for more information and availability.
- What are the shipping options?
- We offer standard and expedited shipping options. The shipping cost and delivery time vary depending on your location and the shipping method selected. Available couriers are JRS and J&T.
- Do you ship internationally?
- Yes, we ship internationally. However, shipping costs and delivery times may vary depending on the destination country. You can choose our Standard Customization for international shipping for free.
- What if there's an error in my order?
- If there's an error on our part, we will gladly reprint and resend the corrected items at no additional cost. Please review your proofs carefully before approving them for printing to avoid errors.
- Can I cancel or make changes to my order after it's been placed?
- Changes or cancellations can be made within 24 hours of placing your order. After that timeframe, changes may not be possible as production may have already begun. Please contact our customer service team for assistance.
- What payment methods do you accept?
- We accept all major credit cards, PayPal, and sometimes other payment methods depending on your location. For local payments, we accept Gcash, PayLater, Billease, Maya, debit cards, and more.
- Do you offer discounts for bulk orders?
- Yes, we offer discounts for bulk orders. The discount amount varies depending on the quantity ordered. Please contact our customer service team for a custom quote.
- Can I order matching stationery items such as RSVP cards and thank you notes?
- Yes, we offer matching stationery items to complement your wedding invitations. You may not find it on our website but you can send us a message for additional items and fees.